Our Guarantee
Ison’s cares about our customers and takes pride in the quality of our products. If you do not find the information you need here, please email ison@isons.com or call us at 800.733.0324.
Limited Guarantee
1. We guarantee our stock will arrive to you in a live, plant-able condition or we will replace at no charge if we are notified within 7 days of receipt. If the packaging has been damaged, it is important for you to contact both us and UPS or USPS.
We do not warranty plants that are left unopened in the box or not given proper care on delivery.
It is important to properly care for your plants on delivery and plant within a few days. The roots of the plants must not be allowed to dry out. Keep them damp until they are planted.
Plants are shipped with a moisture gel around the roots.
Shipping/Delivery Errors or Missing, Damaged, or Unsatisfactory Product
Our goal is to ship your order accurately and for it to arrive in good condition. Trees and plants are ready to plant when they arrive. Most plants and trees are shipped in a state of dormancy without leaves. However, accidents or errors sometimes may happen. If your delivery is damaged during shipping, is missing product, or contains damaged or unsatisfactory products, please contact us within 7 days of receipt and we will make it right! We will send you a free one-time replacement. If a plant is not available, we will issue you a full refund.
We guarantee our stock to be true to name.
Since the growth of nursery stock is determined to a large extent by the care it receives from the planter and grower, due to conditions beyond the seller’s control, including but not limited to soil and weather conditions, we cannot and do not warrant and guarantee growth.
Plant Warranty
Our warranty applies to plants that were ordered and planted between November 1st and April 30th and planted in the appropriate USDA Zones. If your plants or trees do not leaf-out we must be notified in writing by July 1st following planting and provided that the plants were not injured by improper use of chemicals, fertilizers, fumigation, buyer’s negligence, or weather. Claims after July 1st will not be accepted.
If you suspect that your tree or plant has not survived, we require photo verification, including evidence that you have performed a “scratch test”. We will issue a “one-time” credit to your account equaling the purchase price of the plant reported. This credit is good for twelve months from the date it is issued.
In general, when planting plants and trees a 10% loss is within the acceptable range. When you have excessive losses of new plantings most often it will be weather related or environmental. It is rare that we see high plant loss. If you are reporting losses of 30% or more, questions will be asked to determine the cause of excessive losses. For approved high losses we will replace at half the purchase price.
** Scratch Test – To see if the plant is alive use your fingernail and scratch the plant about half way down the trunk – if it is green underneath the outer layer of bark – the plant is still alive and should leaf out – continue the fertilizer program and water them. If the plant is brown or black beneath the outer layer of bark this indicates that the tree has failed to live.
Email us at ison@isons.com or
mail to Ison’s Nursery * PO Box 190 * Brooks GA 30205
Patents, Copyrights ©, Trademarks ™
Patent Plants: All muscadine plants that are patented and copyrighted cannot be propagated for any reason, for self-use, for resale or for breeding work without direct written consent from Ison’s Nursery & Vineyards. Anyone found in violation will be held responsible. All muscadine varieties developed at Ison’s Nursery & Vineyard are copyrighted and trademarked.
Copyrights © and Trademarks ™:
The names of ALL muscadine varieties released by Ison’s Nursery & Vineyard are copyrighted © and trademarked. They cannot be advertised, offered, or sold in anyway with their given name unless they were purchased from Ison’s Nursery & Vineyard and written permission is given. Pictures Ison’s Nursery website and catalog may not be copied or used to sell or promote our muscadine varieties unless they were purchased from Ison’s Nursery and written permission is given. We actively search for violations and hold parties responsible.
Mail or Fax Order Form
Click here to download our Order form
Order Changes
For changes to an order placed online, via mail or fax, please email or call us at 800.733.0324 and we will be happy to assist you.
Shipping Rates and Information
| Order Total | Shipping Charge |
|---|---|
| Under $15.00 | $12.95 |
| $16.01 – $50.00 | $16.95 |
| $50.01 – $75.00 | $18.95 |
| $75.01 – $99.00 | $19.95 |
| $100.00 – Up | 20% of total |
Note: Additional shipping charges apply for 9 gauge wire and drip tubing. Please add $10.00 per roll for tubing and $5.00 per roll of 9 gauge wire. Orders that require multiple shipments may incur additional shipping charges. There is an additional $15.00 surcharge for shipping to the west coast. We do our best to keep our shipping charges as low as possible. We do not build shipping cost into the price of our plants.
When will my order ship?
Non Plant Orders: Generally ships within 7-10 from receipt.
Fresh Fruit: Generally ships late Aug and September depending on ripening.
Strawberry Plugs: Cold States – September. All other states – October and early November.
Our dormant plant shipping season is typically mid-November through mid-May.
Dormant Plants:
Muscadines – mid-November through mid-May
Berry Plants – Early December through mid-May
Root Vegetables – Early December through mid-May
Fruit Trees/Specialty Fruits – Early January through mid-May
Nut Trees – Early January through mid-May
Northern Cold States – April through early-May
We will ship your order when all items in your order are ready for shipment. If you would like for us to ship your order as the items are available, we can do that for an additional shipping charge. Just contact our office.
If you live in the colder northern states we do not begin shipping there until April. If you have a certain shipment date, please notify us and we will ship at that time.
Privacy Policy
We do not attempt to capture any personal information as part of your visit to this site. Personal information you provide (name, address, credit card number and email address) is used for purchases only and will not be sold or distributed to any other parties
